Frequently Asked Questions

Q: Where are you located?
A: Our company headquarters is located in High Point, North Carolina but we ship the vast majority of our products from Amazon fulfillment centers across the country.

Q: Where do you get your inventory?
A: We purchase most products direct from the manufacturer while others are bought through wholesale distributors. We are continually looking for new sources of products that will allow Backstage Toys to offer you the largest selection at the best possible prices.

Q: How long have you been in business?
A: While BackstageToys.com was established in 2008, we have been selling toys, action figures and collectibles online since 1998.

Q: What payment methods do you accept?
A: For your convenience, we accept Visa, MasterCard, American Express, Discover, Diners Club, JCB and Amazon Payments.

Q: How long does it take an order to ship?
A: Most orders ship within 1-2 business days.

Q: How do I track my order?
A: To track your order, click “Order Status” on the upper right of the home page of BackstageToys.com. You’ll need to sign in with your email address and password and then click the "Sign In" button to view information about your order.

Q: What shipping methods do you offer?
A: At BackstageToys.com, we offer a variety of shipping methods including standard shipping (delivery within 5-9 business days),expedited shipping (delivery within 3-5 business days), two-day shipping (delivery within 2 business days) and one-day shipping (delivery within 1 business day). Orders $50 & up are eligible for free standard shipping.

Q: Do you offer free shipping on orders placed on your website?
A: Yes! To take advantage of our free shipping offer, you'll need to order product(s) totaling $50 or more and ship your item(s) to a single U.S. address and select "Standard Shipping" during checkout.

Q: Do you ship outside the USA?
A: Because of mail fraud on several recent International shipments, Backstage Toys currently does not ship outside the USA.

Q: What is your return policy?
A: We offer a generous 30-day return policy on orders placed at BackstageToys.com. For complete details on the Backstage Toys return policy, please click here.

Q: What is the best way to contact you with a question, suggestion or concern?
A: We welcome your input! For information on how to contact Backstage Toys, click here.

Q: Do you have a phone number where I can speak to a customer service representative?
A: Yes! You can contact Backstage Toys by phone by calling (336) 833-2822. If your call is not answered, leave a message and someone will get back to you within 24 hours.

Q: Do you have a physical store where I can visit and shop your products in person?
A: Our products are exclusively available via our website. We currently do not have a showroom or storefront where customers may view or purchase products.

Q: Do you have an affiliate program?
A: Yes, and we invite you to join our affiliate program where you can earn commissions by promoting Backstage Toys and our products via your website or blog. For more details, please click here.