The Backstage Toys return policy depends on whether the item was fulfilled by Amazon or directly from our warehouse in Arkansas.
If the item was fulfilled by Amazon:
Customer may return new, unopened items within 30 days of delivery for a full refund, except during the December holiday period. Items bought during the holiday period will have an extended return period; the holiday period starts on the 1st of November ends on the 31st of December. Items purchased during this period are eligible for a full refund if received by January 31st.
Items should be returned in their original product packaging. The buyer will need to pay for the return shipments; return shipping costs will be refunded if the return is a result of Backstage Toys or Amazon error.
All refunds go to the original purchaser. A full refund will be due provided the return is received within the return window.
Replacements and exchanges are not supported; customers can return their original order for a refund and create a new order for the replacement.
Items classified as hazardous materials are not returnable. Please contact Backstage Toys for issues concerning these items.
Instructions on how to return items:
1. Visit the return center HERE to create a return merchandise authorization
2. Print the returns slip and the shipping label
3. Include the returns slip inside the box and affix the shipping label to the box
4. Ship package
You will receive an email confirmation when the refund is processed.
If the item was fulfilled by Backstage Toys:
Items purchased from BackstageToys.com and fulfilled by Backstage Toys directly can be returned in their original condition within 30 days of receipt by first contacting Backstage Toys Customer Service via email (email@example.com) or phone (479-274-0815).
We will gladly offer a replacement or full refund (not including shipping) for your returned merchandise, as long as the item(s) are returned in their original condition.